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Frequently Asked Questions

Find answers to the most frequently asked questions below:

Online Ordering Questions

Once you're on the shop page, simply browse or search for the book you want. Click into the book's page, then hit "Add to Cart" or "Buy Now." Your eBook will be available instantly in your digital shelf.

All eBooks are accessible directly from your library via browser. Offline reading is available for select titles through our mobile web app — no separate download required.

We accept major credit and debit cards, as well as PayPal and other common digital payment options. All payments are secured with end-to-end encryption.

Reading & Device Questions

No downloads required. You can read directly in your browser or on any device using our web-based reader — just log in and go.

Yes! Your progress syncs automatically. Start reading on your phone and pick up later on your laptop or tablet right where you left off.

Yes — you can download books in advance for offline access using our mobile web reader (and soon through our upcoming app).

Membership & Subscriptions

With a monthly subscription, you get unlimited access to our curated collection of featured titles, exclusive releases, and early access to new arrivals.

Absolutely. There are no contracts or hidden fees. Cancel anytime from your account dashboard, and you'll keep access until the end of your billing cycle.

Each month, members receive a specially selected title to enjoy — picked by our team based on themes, seasons, and what’s trending with readers.

Still Have Unanswered Questions?

Reach out to our Customer Support:

CONTACT CUSTOMER SUPPORT